Conflict resolution scenario:

Kristi and her co-workers are having a dilemma with their boss. They are stressed because they had told their boss several times that the inventory needed to be restocked. The boss keeps saying “I will take care of it, don’t worry.” The employees even list down the items that are to be restocked and hand it to the the manager but still do not get them by the end of the week. They feel embarrassed when clients ask for  certain services that requires the products they are out of. They are not being able to provide good service to their clients  and are starting to perform poorly at work.

Performed by:

Taylor (The boss) and Kristi (an employee)

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